Introduction
A leading Qatari retailer approached us with the need to export a consignment of commercial goods to Greece. Although the shipment appeared straightforward, the client was uncertain about several critical compliance requirements that could potentially delay or obstruct the export process.
One of the primary concerns was the correct classification of HS codes, as even minor misclassification could lead to customs queries, duty miscalculations, or shipment rejection at the EU border. Additionally, the goods required approval from the Qatar Customs & CRA (Communication Regulatory Authority), and the client did not have clarity on the application procedure, supporting documents, or approval timelines.
They were also worried about meeting EU import documentation standards, which are significantly more stringent compared to other regions.
The export process involved several interlinked challenges that required expert handling. The first challenge was preparing EU-standard documents, including commercial invoices, packing lists, declarations, and certificates aligned with Greek customs protocols. Any inconsistency could cause holds or compliance checks upon arrival.
Another key challenge was ensuring that the export items aligned with CRA guidelines. This required technical verification, documentation matching, and securing approvals without delays. Additionally, the goods needed to be packaged as per the Greek importer’s specifications, which included labelling, material requirements, and export-ready packing to withstand international transit.
Finally, the team needed to determine the most suitable freight routing. This involved evaluating air and sea options, customs clearance points, transit times, and the most cost-efficient path that ensured timely and compliant delivery to Greece.
Case Study: Comprehensive Export Compliance Solution for a Qatari Retailer Shipping to Greece
Our Solution : To ensure a smooth and time-efficient delivery, ARTS implemented a series of well-coordinated logistics measures. Qatar exit permits were issued within just a few hours, enabling the shipment to move without delay. Our team carried out professional lashing, palletizing, and protective measures to secure the equipment throughout the journey. We also deployed an experienced GCC driver who was already familiar with the cross-border route, ensuring safe and efficient transit.
Additionally, all customs formalities at both borders were pre-arranged and managed by our team, preventing any unexpected delays. Continuous GPS tracking was used to monitor the shipment’s movement in real time, giving full visibility and control over the entire operation.
Outcome : Through precise planning and flawless execution, ARTS completed the entire delivery in under 48 hours—significantly faster than industry standards. There were zero customs complications, thanks to the well-prepared documentation and proactive coordination. As a result of this outstanding performance, the client awarded ARTS a long-term transport contract, recognizing our reliability, speed, and operational excellence.
